Instarect Online Shop Return Policy

At Instarect, we prioritize customer satisfaction and stand by the quality of our products. If you are not fully satisfied with your purchase, we are here to help. Please review our return policy below for more details:

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in original, unused condition with all original packaging, labels, and tags intact.
• Certain items, such as customized orders, special clearance items, and items marked as “Final Sale,” are not eligible for return.

 

Initiating a Return

• To begin the return process, please contact us at retail@instarect.com with your order number and reason for the return.
• Once approved, you will receive a return authorization and instructions on returning your item(s).

 

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or an incorrect item was shipped.
• Please use a trackable shipping service. Instarect is not responsible for returns lost in transit.

 

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be issued to your original payment method within 7 business days.
• Please note that shipping costs from the original order are non-refundable.

 

Exchanges

• We accept exchanges for items that are manufacture defective or damaged. If you need to exchange a product, please contact  info@instarect.com  with details.

 

Non-Returnable Items

• Certain items are not eligible for return, including but not limited to:
  • Customized or special order items
  • Final Sale or clearance items

 

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 3 days of delivery. We will arrange for a replacement or refund as per your preference.